Frequently Asked Questions About Our Terms
You can request account closure anytime through Account Settings > Account Management > Close Account or by contacting support. We process closures within five business days. No notice period is required, but we'll ask if you want to withdraw your remaining balance first. Once closed, you can reopen a new account after 30 days.
Our core terms apply across Indonesia where local law permits. Some specific rules—around payment methods, withdrawal holds or dispute timelines—may vary slightly by region or payment provider. We'll always disclose region-specific terms when you sign up. Contact support if you have questions about your area.
Report the missing deposit to support with your transaction ID from your payment app. We'll check our records and the payment provider's. If the deposit was rejected by the provider, we'll explain why. If it cleared on their end but didn't reach us, we credit your account. Most missing deposits are resolved within 24 hours.
You can withdraw anytime, but each withdrawal is processed in order received. There's no daily limit, but very large withdrawals may trigger extra verification to prevent fraud. We process most withdrawals to your payment method within one business day. Check your account for any pending holds related to ongoing games or disputes.
Your account and data remain safe even if you're inactive. We keep your login credentials, wallet balance and transaction history securely stored. Inactive accounts are not deleted automatically. If you want to close an inactive account, contact support or use Account Settings. You can always log back in and resume play.
File a dispute immediately through Account Settings > Transactions > Report Issue with a description and screenshot if possible. Our team reviews game logs and checks for technical errors. If a malfunction affected your balance, we'll investigate and adjust your account if warranted. Disputes are resolved within five to ten business days depending on complexity.
Yes. Go to Account Settings > Profile Information to update your email and phone. For payment method changes, add a new DANA, OVO, GoPay or QRIS account in Wallet Settings. Removing old payment methods doesn't affect past transactions. Verification may be required for sensitive changes; we'll guide you through it.
